Privacy Policy

Effective Date: 16th november 2024

Welcome to the Portsmouth Chilli and Gin Festival! This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and services.

We are committed to safeguarding your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

Portsmouth Chilli and Gin Festival ("we", "us", "our") operates the website [Insert Website URL] and is responsible for the collection and use of your personal data.

Contact Information:

- Email: support@chilliandginfestival.com

What Data We Collect

We may collect the following personal data:

- Contact Information: Name, email address, phone number, and postal address (e.g., when purchasing tickets or contacting us).

- Payment Information: When making purchases, we may collect payment details, which are securely processed through a third-party payment provider (e.g., Stripe, PayPal).

- Technical Data: IP address, browser type, and usage data when you visit our website.

- Marketing Preferences: Your preferences for receiving communications from us.

How We Use Your Data

We process your personal data for the following purposes:

1. To provide our services:

- Process ticket sales and bookings.

- Respond to your enquiries.

2. For marketing purposes:

- Send you updates about the festival, offers, and events (with your consent).

3. To improve our website:

- Analyse visitor behaviour to enhance user experience.

4. Legal obligations:

- Comply with applicable laws, such as record-keeping requirements.

Legal Basis for Processing

We process your data based on the following lawful bases:

- Consent: When you sign up for marketing communications or provide explicit consent for certain uses.

- Contractual necessity: To fulfil orders or provide services you request.

- Legal obligation: To comply with UK laws and regulations.

- Legitimate interests: For business development, fraud prevention, or service improvements.

How We Share Your Data

We do not sell or rent your personal data. However, we may share your data with:

- Service Providers: Payment processors, email marketing platforms, or website hosting providers.

- Legal Authorities: When required by law or to enforce our terms and conditions.

How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

Under UK GDPR, you have the following rights:

- Access: Request a copy of your data.

- Correction: Request correction of inaccurate or incomplete data.

- Deletion: Request the deletion of your data, where applicable.

- Objection: Object to processing based on legitimate interests or for direct marketing.

- Data Portability: Request transfer of your data to another organisation.

To exercise these rights, contact us at support@chilliandginfestival.com.

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device to remember preferences or track website activity.

For more details, see our Cookie Policy [Link to Cookie Policy, if applicable].

Data Security

We use appropriate technical and organisational measures to protect your data from unauthorised access, alteration, or loss.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices; please review their policies separately.

Marketing Preferences

You can opt out of marketing communications at any time by:

- Clicking the "unsubscribe" link in our emails.

- Contacting us at support@chilliandginfestival.com.

Changes to This Policy

We may update this policy occasionally. Updates will be posted on this page with a revised effective date.

For questions about this Privacy Policy or your data, please contact:

Email: support@chilliandginfestival.com